Customer Engagement Specialist, temporary position
Athens, N/A, GR
At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are one of the only pharmaceutical companies in the world focusing exclusively on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey!
A great temporary opportunity
In Business Area South (BAS)*, we are looking for a 1,5 year cover of our Customer Engagement Specialist position, based in Athens, Greece.
During this temporary assignment, you will be supporting from a technical perspective, the omnichannel transformation and customer engagement in BAS, in the following areas:
- Digital communication with Health Care Professionals (HCPs) in a personalized way
- CRM (Customer Relationship Management system)
- Data & insights
In all key responsibility areas, you will be expected to:
- Identify users’ needs, propose relevant technical solutions & ensure implementation of agreed solutions
- Act as point of contact for BAS with Lundbeck Headquarters (HQs) & relevant external providers
You will be reporting to BAS Managing Director and you will have strong collaboration with relevant internal & external stakeholders.
(*) BAS includes Greece, Cyprus, Romania, Bulgaria, Israel, Slovenia, Croatia, Turkey and has its head offices in Athens.
Your key responsibility areas & indicative tasks
1. Support digital communication with HCPs in a personalized way in BAS
- Set up & implement digital campaigns
- Cooperate with Agencies working on company’s digital projects to ensure that deliverables are in line with company’s expectations from a technical perspective & meet agreed timelines
- Lead locally the technical part of customer engagement projects, initiated from BAS or HQs, ensuring that the outcome meets business needs
2. Manage CRM system in BAS
- Act as go-to person for troubleshooting and end user support
- Train users into CRM functionalities
3. Support decision making in BAS based on data & insights
- Provide input in KPI setting process for digital marketing activities & measure performance accordingly
- Ensure effective tagging of elements in omnichannel campaigns
- Support sales and marketing teams with omnichannel reports based on CRM and/or digital campaign data
- Work closely with reporting agencies to develop and maintain automated dashboards in Qliksense, based on CRM, digital campaigns and/or sales data, ensuring regular KPI monitoring
- Support data science initiatives in BAS
Your qualifications & skills
- University degree (in finance, mathematics, computer science, life sciences)
- Excellent MS Office skills (mainly Excel and Powerpoint)
- Excellent command of spoken & written English
- Ability to work on solutions for technical problems related to digital communication & use digital solutions and platforms
- Project management & organizational skills
- Analytical skills (including ability to work with numbers) & data driven mindset
- Strong communication & collaboration skills
Our promise to you
Lundbeck offers an engaging workplace with a collaborative culture, which is crucial in order to successfully bring our treatments through research and development all the way to commercialization to the people who need them.
You can learn more about us at www.lundbeck.com or by following us on LinkedIn, Instagram (@h_lundbeck) or Twitter (@Lundbeck).
We offer a mix of exciting tasks that create development opportunities, together with a competitive package that includes:
- Bonus
- Private medical coverage
- Technical equipment including laptop and mobile phone
- On-site canteen offering daily free meal
Apply now
Can you see yourself in this role? We would really like to hear from you! Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!
Please upload your CV, without including a photo or personal information that does not relate to your professional experience.
If you have questions or want to hear more, please feel free to contact Maria Markoulaki, BAS People & Organisation Director, at mkm@lundbeck.com
We need every brain in the game and that includes all brains and the different perspectives they bring to the table. At Lundbeck, we embrace the uniqueness of each employee and we are committed to building a workforce that is as diverse as the people we serve.
You can learn more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion
#EveryBrainInTheGame
Lundbeck is a biopharmaceutical company focused exclusively on neuroscience, with more than 70 years of experience in improving the lives of people with neurological and psychiatric diseases.
As a focused innovator, we strive for our research and development programs to tackle some of the most complex challenges. We develop transformative medicines targeting people for whom there are few, if any, treatment options.
Our goal is to create long-term value and make a positive contribution to people and societies, everywhere we operate. We are committed to fighting stigma and discrimination, and we act to improve health equity for the people we serve and the communities we are part of.