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Social Media Manager

Requisition ID:  937

Deerfield, Illinois, US


At Lundbeck, we are tirelessly dedicated to restoring brain health so every person can be their best. Headquartered in Copenhagen with a U.S. home office in Deerfield, Ill., Lundbeck is the only global pharmaceutical company focused solely on brain diseases. Our legacy in neuroscience goes back seven decades and we have a long heritage of innovation. Lundbeck has developed and commercialized some of the world’s most widely prescribed therapies for psychiatric and neurological disorders. Today, we remain uncompromisingly committed to improving the quality of life for people impacted by brain disorders. Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep and productive pipeline, and we continue to bring forward symptomatic therapies to help people live better lives, while simultaneously pursuing disease-modifying treatments.



The Social Media Manager serves as point person for Lundbeck’s work in social media; oversees the daily management of Lundbeck’s social media platforms, including the @LundbeckUS Twitter handle, Lundbeck US LinkedIn page and Facebook pages; and captures analytics to assess campaign effectiveness. The role is responsible for achieving organizational excellence in social media by ensuring consistency across all company social media platforms and employee use of social media. With an eye towards strategy and driving corporate reputation and brand objectives, the incumbent will keep the company apprised of emerging social media opportunities and recommend approaches to pursue. This position will (or manage an agency/consultant to) create content, secure regulatory and legal approvals, post content, as well as monitor social media platforms, moderate and respond to comments, and report adverse events as they arise. This individual should be very comfortable posting and managing campaigns natively on various social platforms, including Twitter, Facebook, LinkedIn, Instagram and also via social media tools, including Sprinklr. This individual will liaise with various internal teams, to align social media activities with company and brand goals; and will provide governance structure for how Lundbeck engages with external audiences via social media.



  • Oversees the strategy and daily management of Lundbeck’s social media platforms, including the @LundbeckUS Twitter handle, Lundbeck US LinkedIn page, and Facebook pages
  • Serves as point person for ensuring excellence in social media and addressing questions across the organization about Lundbeck’s social media activities
  • Plays an active role in planning and setting strategy as it relates to social media activities that will help drive corporate reputation and brand/therapeutic area objectives; serve as counselor to brand teams in the development of brand-specific social activities
  • Advises the organization to pursue new opportunities in social media; keeps a pulse on the changing social media landscape and shares key updates with relevant stakeholders in the organization
  • Oversees full integration of and ongoing management of social media content and analytics tool(s)
  • Oversees the Public Affairs team’s outreach to key online influencers (KOIs) to maximize the reach of our messaging through the KOI’s social channels
  • Develops thoughtful content that engages Twitter, LinkedIn and Facebook communities, including:
    • Playing a primary role in developing strategy and coming up with new tactical ideas to enhance our social media platforms
    • Developing monthly Facebook editorial calendars that include a variety of posts that ladder up to brand objectives and inspire our audiences to take action
    • Developing Twitter and LinkedIn editorial calendars that help establish Lundbeck as a leader in brain disorders
    • Monitoring our social media platforms to ensure comments and private messages are responded too appropriately and in a timely manner
    • Recommending and implementing strategies for recruiting new followers; fostering loyalty across social media properties
    • Consistently tracking progress and course-correcting as necessary
  • Manages the paid promotional strategy on Twitter, LinkedIn and Public Affairs-managed Facebook pages to enhance the reach of our posts and target the appropriate audiences
  • Drives the collection of analytics and reporting results in a timely fashion to internal stakeholders, working closely with agency partners as appropriate
  • Leads the social media working group, that governs, has awareness of and creates protocols for all of Lundbeck’s social media activities and programming
  • Helps educate other teams about the benefits of social media and ensures it is used appropriately and within the company’s SOP for social media
  • Provides support for additional digital platforms, including Lundbeck’s U.S. corporate website, corporate Instagram page and corporate YouTube channel



  • Accredited Bachelor’s degree
  • 5+ years of experience in social media/digital communications
  • Strong written and oral communications skills
  • Self-starter
  • Ability to work well as a member of an integrated team, yet can also work independently with limited oversight
  • Strong interpersonal skills



  • Accredited Bachelor’s degree in English, journalism, social media or public relations
  • 1-2 years of experience in social media communications in the healthcare field



Willingness/ability to travel up to 10% domestically. International travel may be required.


Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employement opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify. 

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best. 

An estimated 700 million people worldwide are living with brain diseases and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.

Read more at www.lundbeck.com/global/about-us/progress-in-mind.
Our approximately 5,000 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing and sales. Our pipeline consists of several late-stage development programs and our products are available in more than 100 countries. Our research center is based in Denmark and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 18.1 billion in 2018 (EUR 2.4 billion; USD 2.8 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com and connect with us on Twitter at @Lundbeck and via LinkedIn.