Loading...
Share this Job

IT Intern

 
Requistion ID:  2003
Location: 

Kraków, Małopolskie, PL

Date:  14-Jul-2021
 

We are Lundbeck – a global pharmaceutical company highly committed to improving the quality of life of people suffering from brain diseases. As a part of our strategy, in March 2014, we established Lundbeck Group Business Services in Kraków to help Lundbeck employees globally focus their specialized skills on providing innovative treatments.

 

Purpose of the role

 

The main purpose of the role is to fulfill IT Service Requests and Incidents reported by Lundbeck employees and external consultants worldwide within specified SLA’s.

 

Main responsibilities and tasks

 

  • Fulfill IT service request reported via Self Service Portal and/or e-mails
  • Resolve IT incidents reported via e-mail
  • Performing activities in line with defined processes, SOPs, KPI’s and according to knowledge articles in Knowledge Management database 
  • Performing user and access administration tasks (AD, Exchange, SAP, Lundbeck Applications) 
  • Provide great customer focused support via email to chat support

 

Our preferred candidate has the following personal and professional qualifications

 

  • Currently studying any IT related education
  • Preferably member of university forum or with experience in the university international exchange programs
  • English B2 is a must
  • Very good knowledge of Windows 10 and Office 365 applications
  • Other IT knowledge such in areas such SharePoint or Network is an advantage
  • B2 level of a second language: Danish/French/Italian/Spanish is an advantage
  • Strong motivation to gain experience in IT field 
  • Strong engagement and focus on achieving goals 
  • Proactive attitude towards challenges and problem solving 
  • Time management and prioritizing skills 
  • Communication skills 
  • Team player 

 

We offer
 
A unique chance to develop your career in a global, pharmaceutical company while working on complex processes in an amazing working environment. There are wide possibilities of career development options within Lundbeck organization, including professional training, talent programs as well as international assignments. We are focused on people in everything we do, thus if you are looking for an intimate working environment, meaningful work and inspiring purpose in your professional life – this is the place for you.
 
If you are interested in this job offer, we encourage you to send your application as soon as possible by using the Apply button.


Please be informed that we will contact selected candidates who will meet our selection criteria.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.


An estimated 700 million people worldwide are living with brain diseases and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.

Read more at www.lundbeck.com/global/about-us/progress-in-mind.

Our approximately 5,000 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing and sales. Our pipeline consists of several late-stage development programs and our products are available in more than 100 countries. Our research center is based in Denmark and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 18.1 billion in 2018 (EUR 2.4 billion; USD 2.8 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com and connect with us on Twitter at @Lundbeck, Instagram at @h_lundbeck and via LinkedIn.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.
 
Millions of people worldwide live with brain diseases, and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement, and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.
 
Read more at www.lundbeck.com/global/about-us/progress-in-mind
 
Our approximately 5,800 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing, and sales. Our pipeline consists of several R&D programs, and our products are available in more than 100 countries. We have research centers in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17 billion in 2019 (EUR 2.3 billion; USD 2.6 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com, and connect with us on Twitter at @Lundbeck and via LinkedIn.