IT Service Desk Specialist with Spanish

Are you passionate about IT and eager to make an impact in a global environment? At Lundbeck, we’re looking for an IT Service Desk Specialist with Spanish to join our vibrant team in Kraków.

If you have excellent communication skills and a service-oriented mindset, this is your chance to grow your career at Lundbeck – a certified Great Place to Work. Get your brain in the game and help us make a difference!

Your new role – why is this a great opportunity?

In this role, you will be an integral part of our Global IT Service Desk team, providing essential IT support to Lundbeck employees and external consultants worldwide. You will handle incoming IT service requests and incidents, ensuring a swift resolution and the prompt restoration of normal operations with minimal disruption to the business. You will also have the opportunity to contribute to a variety of IT projects, enhancing our global IT infrastructure and user experience.

Your future team

Lundbeck GBS Kraków is part of our corporate functions and a strategic hub within Lundbeck - a global pharmaceutical company dedicated to improving the lives of people living with brain diseases.

As an IT Service Desk Specialist, you will join our multicultural IT Support team in Kraków, providing IT support to Lundbeck employees across the globe. This is a unique opportunity to become part of a dedicated and collaborative team, develop your technical expertise, and work closely with international colleagues and stakeholders.

You will also have the chance to take part in diverse IT projects, further expanding your skills while contributing to our continuous digital development. At Lundbeck, you’ll thrive in an energizing, innovative, and inclusive workplace that encourages creativity and supports your personal and professional growth.

What you bring to the team 

• Professional Experience: At least 2 years of experience in IT end-user support, ideally within an international Service Desk environment.
• Technical Expertise: Solid knowledge of Windows 10, Active Directory, SharePoint, Office 365, and ITSM systems.
• Language Skills: Fluent in English and Spanish (C1 level in both).
• Soft Skills: Strong analytical and problem-solving abilities, combined with a positive attitude and the ability to collaborate effectively in a multicultural environment.
• You are curious and eager to learn, always striving to expand your technical and professional skills.
• You perform well under pressure and maintain a calm, service-oriented approach even in challenging situations.

Our promise to you  

At Lundbeck, we offer an inspiring workplace and an innovative culture, where curiosity, accountability, and adaptability drive everything we do. Our mission is to go faster and further in addressing the unmet needs of people living with brain disorders - and we invite you to be part of that journey.

We provide rewarding career opportunities that combine meaningful work, professional growth, and personal well-being. You will take on exciting challenges, collaborate with passionate colleagues, and benefit from initiatives that help you thrive both at work and beyond.

Highlights of selected benefits:

• Cafeteria program
• Unique recognition system
• Holiday bonus for when you’re out of the office
• Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn more about life at Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram.

About Lundbeck GBS Krakow 

Apply now

Can you see yourself in this role? We would love to hear from you!

Even if you do not meet every single requirement, we encourage you to apply - you might be the perfect fit we did not know we were looking for.

Please upload your CV via the Apply button below.

• No separate cover letter is needed.
• Please do not include a photo or personal details unrelated to your professional experience.

At Lundbeck, we believe every brain is valuable - and that includes all the unique perspectives and experiences our people bring. We are committed to fostering diversity, equity, and inclusion across our organization and building a workforce that reflects the people we serve.

👉 Learn more about our commitment to inclusion: Diversity, equity and inclusion

#EveryBrainInTheGame