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IT Specialist with Danish

 
Requistion ID:  2161
Location: 

Kraków, Małopolskie, PL

Date:  13-Sep-2021
 

We are looking for a focused and motivated IT Specialist with Danish whose knowledge and expertise in IT will support our employees with their daily IT challenges, as well as long-term IT projects. We will also consider applicants with less IT experience, but highly motivated to learn and gain new experience with our guidance. If it sounds like you, why don’t you join Lundbeck, a certified Great Place to Work and Poland’s Best Employer, and get your brain in the game?

 

Why be part of our journey?
The main purpose of the role is to provide IT support to Lundbeck employees and external consultants worldwide by ensuring the restoration of normal service as quickly as possible with minimum disruption to the business.

 

Meet the team
As IT Specialist with Danish, you will join the international IT Service Desk team whose main goal is to provide IT support to our Lundbeck employees; as well as participating in migration and optimization projects of our IT platforms.

 

Why is this role important to us?
As IT Specialist with Danish, you will be responsible for:

  • Registering and classifying received incidents and service requests, including assessment of impact and urgency
  • Performing initial support which includes investigation and diagnosis, ensuring incidents and servicing requests are immediately updated when progress occurs, and users are informed if needed
  • Resolving incidents and servicing requests; incidents and service requests that are unresolved at 1st level to be assigned to 2nd or 3rd level support functions and vendors with detailed information
  • Performing activities in line with defined processes, SOPs, KPI’s and according to knowledge articles in Knowledge Management database, including proposing updates to existing knowledge articles or creation of new knowledge articles
  • Performing user and access administration tasks (AD, Exchange, SAP, Lundbeck Applications)
  • Providing local IT support for employees in GBS office, including support, setup, and installation of OS/Hardware
  • Contributing to the delivery of Level 1.5 support for selected applications (LMS, SAP, EDMS, SharePoint) or supports process area (Knowledge management, Service Request management)
  • Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of Service Desk service delivery
  • Acting as Incident Manager proactively monitoring all active IT incidents ensuring on target resolution 

 

To be successful in this role, your experience should include

  • Professional experience: min 2 years, preferably with end-user support in an international service desk
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management
  • Very good knowledge of Windows 10, Active Directory, SharePoint, Office 365, ITSM system
  • Any IT related education is an advantage
  • ITIL certification is an advantage
  • English at C1
  • Very good knowledge of Danish at least B2 level is a must
  • Excellent analytical and problem-solving skills
  • Technical understanding and desire to learn more
  • Able to work efficiently in multinational & virtual team
  • Positive attitude and maturity
  • Ability to deliver at high speed and cope with stress

 

Our promise to you
Lundbeck offers an energizing workplace built on a flat structure and open culture that will allow you to have a visible impact on how things are done. We encourage a collaborative working environment while offering numerous development opportunities for our employees (including training, talent programs, and international assignments). We balance interesting, challenging, and rewarding work with many initiatives and programs focused on well-being, especially in the area of mental health. Your dedication is crucial - that is why you can expect us to be committed to your progress, so you can stay committed to our purpose.

 

If you are looking for meaningful work and inspiring purpose in your professional life – Lundbeck GBS Krakow is the place for you. Develop your career and be your best!

 

Highlights of selected benefits:

  • Flexible working arrangements and top-notch equipment
  • Private healthcare and life insurance
  • Employee capital plans (retirement saving system)
  • Unique recognition system with attractive rewards
  • Cafeteria program
  • Holiday bonus for when you’re out of the office
  • Comfortable and modern office with well-equipped relax rooms
  • Robust integration and event framework

and more!

 

About us
Lundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.

 

In Krakow, we contribute to this mission by delivering best-in-class operations and advice to the Lundbeck Group in the areas of Finance Operations, Finance Compliance & Reporting, Procurement, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability; Process Efficiency as well as People Analytics, Process Excellence, Project Management, and others.

 

Learn more about Lundbeck

See who we are and how we work | About Lundbeck GBS Krakow

 

About our recruitment process
If you are interested in this job offer, we encourage you to send your application as soon as possible via the Apply button. Please note that we will contact selected candidates who will meet our selection criteria.

 

The health and safety of our employees and candidates are very important to us. Due to the COVID-19 pandemic, our recruitment process is carried out all remotely. As your application progresses, you may be asked to use our digital tools in your recruitment journey. If so, one of our colleagues will provide detailed information on how to leverage those. At the same time, please be aware that all correspondence related to employment will come from an authorized @lundbeck.com email address.

 

About Lundbeck

 

Tirelessly dedicated to restoring brain health, so everyone can be their best

With billions of people living with brain diseases around the world, our purpose couldn't be more important or more worth striving for. Every day we work tirelessly to change the outcome for these people. We are a community of specialists fiercely dedicated to restoring brain health, drawing on, and embracing, the uniqueness of every employee.

 

Our global footprint

Our approximately 5,600 employees in more than 50 countries are engaged across the entire value chain throughout research, development, production, marketing, and sales. Our pipeline is focused on bringing forward treatments for rare and niche brain diseases, and our products are available in more than 100 countries. We have research facilities in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17.7 billion in 2020 (EUR 2.4 billion; USD 2.7 billion).

 

For additional information, we encourage you to visit our corporate site www.lundbeck.com, and connect with us on Twitter at @Lundbeck and via LinkedIn.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.
 
Millions of people worldwide live with brain diseases, and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement, and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.
 
Read more at www.lundbeck.com/global/about-us/progress-in-mind
 
Our approximately 5,800 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing, and sales. Our pipeline consists of several R&D programs, and our products are available in more than 100 countries. We have research centers in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17 billion in 2019 (EUR 2.3 billion; USD 2.6 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com, and connect with us on Twitter at @Lundbeck and via LinkedIn.