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IT Specialist with Italian - 1 year contract

Requistion ID:  1621

Kraków, Małopolskie, PL

Date:  27-Feb-2021

We are Lundbeck – a global pharmaceutical company based in Copenhagen, Denmark, tirelessly dedicated to restoring brain health, so every person can be their best. In March 2014, we established Lundbeck Group Business Services in Kraków to help Lundbeck employees globally focus their specialized skills on providing innovative treatments to people suffering from brain diseases. We do that by delivering best-in-class business services in the following areas: Accounting and Reporting, Procurement and Finance Operations, IT and Business Process & System Support, and Human Resources.

Purpose of the role

The main purpose of the role is to provide IT support to Lundbeck employees and external consultants worldwide by ensuring the restoration of normal service as quickly as possible with minimum disruption to the business.

Your job and key responsibilities


  • Registering and classifying received incidents and service requests, including assessment of impact and urgency
  • Performing initial support which includes investigation and diagnosis, ensuring incidents and servicing requests are immediately updated when progress occurs, and users are informed if needed
  • Resolving incidents and servicing requests; incidents and service requests that are unresolved at 1st level to be assigned to 2nd or 3rd level support functions and vendors with detailed information
  • Performing activities in line with defined processes, SOPs, KPI’s and according to knowledge articles in Knowledge Management database, including proposing updates to existing knowledge articles or creation of new knowledge articles
  • Performing user and access administration tasks (AD, Exchange, SAP, Lundbeck Applications)
  • Providing local IT support for employees in GBS office, including support, setup, and installation of OS/Hardware
  • Contributing to the delivery of Level 1.5 support for selected applications (LMS, SAP, EDMS, SharePoint) or supports process area (Knowledge management, Service Request management)
  • Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of Service Desk service delivery
  • Acting as Incident Manager proactively monitoring all active IT incidents ensuring on target resolution


Our preferred candidate has the following personal and professional qualifications


  • Professional experience: min 2 years, preferably with end-user support in an international service desk
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management
  • Very good knowledge of Windows 10, Active Directory, SharePoint, Office 365, ITSM system
  • Excellent analytical and problem-solving skills
  • Technical understanding and desire to learn more
  • Able to work efficiently in multinational & virtual team
  • Positive attitude and maturity
  • English at C1
  • Italian at least B2 is a must


We offer

A unique chance to develop your career in a global, pharmaceutical company while working on complex processes in an amazing working environment. There are wide possibilities of career development options within Lundbeck organization, including professional training, talent programs as well as international assignments. We are focused on people in everything we do, thus if you are looking for an intimate working environment, meaningful work and inspiring purpose in your professional life – this is the place for you.

If you are interested in this job offer, we encourage you to send your application as soon as possible by using the Apply button.

Please be informed that we will contact selected candidates who will meet our selection criteria.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.
Millions of people worldwide live with brain diseases, and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement, and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.
Read more at www.lundbeck.com/global/about-us/progress-in-mind
Our approximately 5,800 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing, and sales. Our pipeline consists of several R&D programs, and our products are available in more than 100 countries. We have research centers in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17 billion in 2019 (EUR 2.3 billion; USD 2.6 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com, and connect with us on Twitter at @Lundbeck and via LinkedIn.