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System Support SME (SAP)

Requistion ID:  2472

Kraków, Małopolskie, PL

Date:  15-Jan-2022

Do you have a broad knowledge about finance or procurement and sourcing processes and would like to use it to build the best technical support offering? Or maybe you are SAP expert and would like to help us enable process excellence through modern technical solutions? Are you interested in being part of the system transformation journey by bringing the best market practices from Finance, Procurement and IT worlds? Are you a problem solver, fast learner and always eager to learn new things?


Why be part of our journey?
You will be an independent process and technical expert for Finance and Procurement related systems (SAP FI, BI/BW, BPC, VIM, Concur, Ariba)., providing daily support to operational teams as well as to Line of Business. You will be part of system implementation projects and continuous improvement initiates. It is a unique chance to contribute to our business transformation agenda and have an impact on shaping the future of Procurement in Lundbeck


Meet the team
Business Process and System Support team focuses on providing technical expertise in the area of finance and procurement systems globally. Daily we collaborate with stakeholders from Line of Business, various IT experts and Vendors, ensuring high quality support and communication while adding the excellence to every step of the process


What is the challenge?

  • Acting as a 2nd line support of Incidents and Requests related to Lundbeck finance and procurement systems and platforms (SAP FI, SAP BI/BW, BPC, Concur, VIM, Concur, Ariba, DocuSign); tasks include but not limited to:

- Master data changes
- Workflow configuration
- Data flow error analysis
- BPC administration and maintenance
- Catalogue administration
- System error log monitoring
- RfP process support
- Spendview data maintenance

  • Investigating and solving incident if possible, in line with defined processes, SOPs, KPI’s and according to knowledge articles and work instructions and escalating to Process Owner Team / IT teams / 3rd line / Vendor support if necessary 
  • Providing in-depth knowledge about optimal use of Lundbeck Finance and Procurement systems including technical understanding of the platform, data structure and integrations
  • Supporting activities related to finance yearly cycle (month/quarter/year end close, quarterly estimates, budgeting process) 
  • Responsible for the analysis, verification and documentation of standard RfC (Request for Change)
  • Creating and providing support for financial and procurement reporting including data extracts for audit purposes, identifying opportunities for new catalogues or updates of existing ones
  • Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of support activities, in collaboration with Global Process Owner and Transformation Team
  • Participates in Projects related to relevant areas of expertise, including supporting system implementation, system upgrades and changes within Ariba, Concur, VIM and Docusign, acting as System Expert 

To be successful in this role, your experience should include

  • 3 + years of experience in finance (AP, AR, GL) and/or procurement system support
  • In depth knowledge of SAP modules (FI, BI/BW, BPC), including working knowledge of VIM (or other invoice management system), Concur and Ariba
  • Knowledge if IT Service Management principles is a plus
  • English: C1
  • Demonstrated comprehensive knowledge of data analysis and communications tools including Excel and Power Point
  • Finance or IT university degree or relevant professional experience
  • Strong interpersonal and communication skills
  • Mature attitude towards challenges and problem solving - being able to work with limited guidance and able to determine information needed to resolve more complex issues, manage pressure effectively and cope well with setbacks 
  • Being able to work to tight deadlines and with switching priorities 
  • Proactive and creative in terms of improving ways of working 
  • Self-starter, curious and passionate
  • Ability and desire to translate complex financial concepts to individuals at all levels including finance and non-finance managers 
  • Finds it easy to work in a very dynamic environment
  • Able to work independently and efficiently in multinational & virtual team
  • Training and coaching skills


Our promise to you
Lundbeck offers an energizing workplace built on a flat structure and open culture that will allow you to have a visible impact on how things are done. We encourage a collaborative working environment while offering numerous development opportunities for our employees (including training, talent programs, and international assignments). We balance interesting, challenging, and rewarding work with many initiatives and programs focused on well-being, especially in the area of mental health. Your dedication is crucial - that is why you can expect us to be committed to your progress, so you can stay committed to our purpose.


If you are looking for meaningful work and inspiring purpose in your professional life – Lundbeck GBS Krakow is the place for you. Develop your career and be your best!


Highlights of selected benefits:

  • Flexible working arrangements and top-notch equipment
  • Private healthcare and life insurance
  • Employee capital plans (retirement saving system)
  • Unique recognition system with attractive rewards
  • Cafeteria program
  • Holiday bonus for when you’re out of the office
  • Comfortable and modern office with well-equipped relax rooms
  • Robust integration and event framework

And more!


About us
Lundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.


Learn more about Lundbeck

See who we are and how we work | About Lundbeck GBS Krakow


In Krakow, we contribute to this mission by delivering best-in-class operations and advice to the Lundbeck Group in the areas of Finance Operations, Finance Compliance & Reporting, Procurement, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability; Process Efficiency as well as People Analytics, Process Excellence, Project Management, and others.


About our recruitment process

If you are interested in this job offer, we encourage you to send your application as soon as possible via the Apply button. Please note that we will contact selected candidates who will meet our selection criteria.

The health and safety of our employees and candidates are very important to us. Due to the COVID-19 pandemic, our recruitment process is carried out all remotely. As your application progresses, you may be asked to use our digital tools in your recruitment journey. If so, one of our colleagues will provide detailed information on how to leverage those. At the same time, please be aware that all correspondence related to employment will come from an authorized @lundbeck.com email address.

About Lundbeck


Tirelessly dedicated to restoring brain health, so everyone can be their best

With billions of people living with brain diseases around the world, our purpose couldn't be more important or more worth striving for. Every day we work tirelessly to change the outcome for these people. We are a community of specialists fiercely dedicated to restoring brain health, drawing on, and embracing, the uniqueness of every employee.


Our global footprint

Our approximately 5,600 employees in more than 50 countries are engaged across the entire value chain throughout research, development, production, marketing, and sales. Our pipeline is focused on bringing forward treatments for rare and niche brain diseases, and our products are available in more than 100 countries. We have research facilities in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17.7 billion in 2020 (EUR 2.4 billion; USD 2.7 billion).


For additional information, we encourage you to visit our corporate site www.lundbeck.com, and connect with us on Twitter at @Lundbeck and via LinkedIn.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best. 

Billions of people worldwide live with brain diseases – complex conditions often invisible to others that nonetheless take a tremendous toll on individuals, families and societies. We are committed to fighting stigma and discrimination against people living with brain diseases and advocating for broader social acceptance of people with brain health conditions. Every day, we strive for improved treatment and a better life for people living with brain disease.  

We have approximately 5,600 employees in more than 50 countries, and our products are available in more than 100 countries. Our research programs tackle some of the most complex challenges in neuroscience, and our pipeline is focused on bringing forward transformative treatments for which there are few, if any therapeutic options. We have research facilities in Denmark and the United States, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17.7 billion in 2020 (EUR 2.4 billion; USD 2.7 billion). 

For additional information, we encourage you to visit our corporate site www.lundbeck.com and connect with us on Instagram (h_lundbeck), Twitter at @Lundbeck and via LinkedIn.