ServiceNow Platform Administrator

Lundbeck is embarking on an exciting journey with ServiceNow, currently in the final stages of implementation. To help us deliver to our vision and ambition, we are looking for a skilled ServiceNow Administrator to help us maintain stability and usability of entire platform, across modules. By joining our IT Platform Support Team, you will have the unique opportunity to shape and build the platform from the ground up, ensuring it meets our evolving business needs.

If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game? 

Your new role – why is this a great opportunity?

• Performing tasks related to 2nd lines operational support within Lundbeck ServiceNow services and platform; tasks include but not limited to:
  • Incident management
  • Data flow error analysis
  • Administration and maintenance
  • Service request management and user assistance.
  • System error reporting and resolution in Collaboration with Solution Architect and Vendors
  • Communication and updates to stakeholders
• Establish regular maintenance procedures and perform tasks to sustain platform performance.
• Lead the administration, development, operation, education, and maintenance of the ServiceNow platform.
• Partner with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change.
• Supporting activities related to release cycles from ServiceNow.
• Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of support activities, in collaboration with Global IT.
• Participating in Projects related to relevant areas of expertise, including supporting system implementation and new features.

Your future team

As part of IT Platform Support, you will be an integral part of GBS IT organisation, working closely with Colleagues and Partners from Global IT and other Corporate Functions. If you are a Self-starter with a strong sense of curiosity and a passion for learning and innovation, this is the place for You.

What you bring to the team 

• Proven experience as a ServiceNow System Administrator or similar role (3 + years)
• Experience in JavaScript or related application development
• Experience in ITSM, HR, App Engine ITOM, Software Asset Management, is advantageous.
• Web Service Integration (API Web Services) experience
• Experience in support models and processes, building documentation and knowledge in working with third parties.
• Demonstrated comprehensive knowledge of data analysis and communications tools including Excel and Power Point
• Knowledge of IT Service Management principles advantageous
• Certified Implementation Specialist – IT Service Management (Advantageous)
• Strong interpersonal and communication skills, including stakeholder management;
• Mature attitude towards challenges and problem solving - being able to work with limited guidance and able to determine information needed to resolve more complex issues, manage pressure effectively and cope well with setbacks
• Being able to work to tight deadlines and with switching priorities
• Proactive and creative in terms of improving ways of working
• Self-starter, curious and passionate
• Ability and desire to translate complex technical concepts to individuals at all levels of the business.
• Able to work independently and efficiently in multinational & virtual teams.
• Training and coaching skills

Our promise to you  

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

Highlights of selected benefits:

• Flexible working arrangements (flexible weekly and daily schedules)
• Cafeteria program
• Unique recognition system
• Holiday bonus for when you’re out of the office
• Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn more about life at Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram.

About Lundbeck GBS Krakow 

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you

Upload your CV via the Apply button.

• No separate cover letter is needed.
• We ask you not to include a photo or personal information that does not relate to your professional experience.

We need every brain in the game – and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.

#EveryBrainInTheGame