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Team Manager, Business Process and System Support

Requistion ID:  3407

Kraków, Małopolskie, PL

Date:  20-Sep-2022

Are you interested in being part of the system transformation journey by bringing the best market practices in Finance, Procurement and IT system support area?
Do you have natural leadership skills and keen eye for continuous improvement of supported system and processes?
In Lundbeck GBS Krakow we have an ambition to digitally transform our business to deliver best in class support, excel in efficiency and improve system user experience. In order to reach this ambition and with the growing role of Business Support Team, we are looking for an experienced team manager to lead and manage our team of system support experts, covering entire landscape of Finance and Procurement systems (SAP Finance, BPC, VIM, Ariba, Concur).
If you have IT support management background and would like to broaden your expertise into Finance system support or bring Finance expertise and would like to work closer with IT, this might be a perfect job for you!

Why be part of our journey?
In your work you will be managing Business Process and System Support team to ensure service delivery of high-quality services, according to agreed KPI’s and support Lundbeck GBS Krakow system transformation agenda. Your main goal will be to ensure stable operations, system compliance and drive improvement initiatives.
Daily you will be closely collaborating with Global Process Owner and Business Transformation and Digitization Team and will be responsible for managing stakeholder on all levels (up to department VPs and CFO).

Meet the team
Business Process and System Support team focuses on providing technical expertise in the area of finance and procurement systems globally. Daily we collaborate with stakeholders from Line of Business, various IT experts and Vendors, ensuring high quality support and communication while adding the excellence to every step of the process.

What is the challenge?

  • Managing performance and development of the assigned team (including recruitment, monitoring performance levels, motivation, and individual development, planning, organization of work including managing daily workload) 
  • Managing daily tasks of the team assigned, deciding and initiating relevant operational actions, while consulting tactical and strategic decisions with the IT Service Desk Manager, ITSD and BPSS
  • Drive standardization and optimization initiates for the Team and process in scope, including development of standard ways of working and internal KPIs 
  • Providing input to develop and transform existing processes and policies to Global Process Owner and GBS Transformation team
  • Managing stakeholders with the strong drive in change management to execute transformation and standardization strategy  
  • Owning the development of business processes documentation – Work Instructions and guidelines are updated 
  • Monitoring KPIs – assuring timely reporting and analysis 
  • Monitoring external benchmarking, user and customer satisfaction and initiates actions for improvement 
  • Managing escalations and non-standard queries  
  • Excelling the process in scope together to develop effective ways of working and optimal processes 
  • Supporting and contributing to development of high performing culture in GBS and overall success of GBS 
  • Stimulating cooperation across GBS Teams, processes, systems to ensure alignment 
  • Leading and participating in critical projects, improvement initiatives, and migrations 
  • Being accountable for meeting the budget targets for the area of responsibility  


To be successful in this role, your experience should include

  • 3+ years of managerial experience in managing IT or relevant business support area
  • 5+ years of professional experience within IT support or Finance system support area
  • University degree (Finance or IT) or relevant working experience
  • English at C1
  • Well-developed understanding of IT systems and tools
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management (ITIL)
  • Affinity with IT and experience deploying IT solutions or acting as a super user for IT, Finance or Procurement solutions
  • SAP knowledge is an advantage
  • Experience in multicultural environment and working in virtual team advantageous
  • Strong drive to developing self and others
  • Strong communication and stakeholder management skills
  • Mature attitude towards challenges and result oriented behavior
  • Decision making skills 
  • Strong business partnering skills 
  • Ability to engage stakeholders with different priorities and objectives 
  • Effectively communicates key data, including presentations to management – tailors the message to the audience 
  • Challenges status quo and continuously is looking for improvement opportunities 
  • Adaptive and flexible in approach towards people, challenges and tasks 
  • Deals well with ambiguity 
  • Manage pressure effectively and cope well with setbacks 
  • Customer oriented – ability to recognize business needs and translate them into simple, efficient solution 

Our promise to you
Lundbeck offers an energizing workplace built on a flat structure and open culture that will allow you to have a visible impact on how things are done. We encourage a collaborative working environment while offering numerous development opportunities for our employees (including training, talent programs, and international assignments). We balance interesting, challenging, and rewarding work with many initiatives and programs focused on well-being, especially in the area of mental health. Your dedication is crucial - that is why you can expect us to be committed to your progress, so you can stay committed to our purpose.


If you are looking for meaningful work and inspiring purpose in your professional life – Lundbeck GBS Krakow is the place for you. Develop your career and be your best!


Highlights of selected benefits:

  • Flexible working arrangements and top-notch equipment
  • Private healthcare and life insurance
  • Employee capital plans (retirement saving system)
  • Unique recognition system with attractive rewards
  • Cafeteria program
  • Holiday bonus for when you’re out of the office
  • Comfortable and modern office with well-equipped relax rooms
  • Robust integration and event framework

And more!


About us
Lundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.


In Krakow, we contribute to this mission by delivering best-in-class operations and advice to the Lundbeck Group in the areas of Finance Operations, Finance Compliance & Reporting, Procurement, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability; Process Efficiency as well as People Analytics, Process Excellence, Project Management, and others.


Learn more about Lundbeck

See who we are and how we work | About Lundbeck GBS Krakow


About our recruitment process

If you are interested in this job offer, we encourage you to send your application as soon as possible via the Apply button. Please note that we will contact selected candidates who will meet our selection criteria.

The health and safety of our employees and candidates are very important to us. Due to the COVID-19 pandemic, our recruitment process is carried out all remotely. As your application progresses, you may be asked to use our digital tools in your recruitment journey. If so, one of our colleagues will provide detailed information on how to leverage those. At the same time, please be aware that all correspondence related to employment will come from an authorized email address.

About Lundbeck

About Lundbeck

Tirelessly dedicated to restoring brain health, so every person can be their best.

With too many people living with brain diseases around the world, our purpose couldn't be more important or more worth striving for. Every day we work tirelessly to change the outcome for these people. We are a community of specialists fiercely dedicated to restoring brain health, drawing on, and embracing, the uniqueness of every employee.

Our global footprint

Our approximately 5,300 employees in more than 50 countries are engaged across the entire value chain throughout research, development, production, marketing, and sales. Our research programs tackle some of the most complex challenges in neuroscience, and our pipeline is focused on bringing forward transformative treatments for brain diseases for which there are few, if any therapeutic options. We have research facilities in Denmark and the United States, and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 16.3 billion in 2021 (EUR 2.2 billion; USD 2.6 billion).  

For additional information, we encourage you to visit our corporate website, and connect with us on Instagram @h_lundbeck, Twitter @Lundbeck and via LinkedIn