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Process and System Support SME

Requistion ID:  1244

Krakow, N/A, PL


We are Lundbeck – a global pharmaceutical company based in Copenhagen, Denmark, tirelessly dedicated to restoring brain health, so every person can be their best. In March 2014, we established Lundbeck Group Business Services in Kraków to help Lundbeck employees globally focus their specialized skills on providing innovative treatments to people suffering from brain diseases. We do that by delivering best-in-class business services in the following areas: Accounting and Reporting, Procurement and Finance Operations, IT and Business Process & System Support, and Human Resources.

Purpose of the role

The purpose of the role is to act as 1st line of support for systems used in GBS, support system implementations and optimize processes and systems.

Your job and key responsibilities


  • 1st line support of Incidents and Change Requests from SAP End Users
  • Providing in-depth knowledge about optimal use of SAP tools, including layouts and reports in BEx Analyzer and BPC
  • Investigate and solve incident if possible; escalate to 2nd line support if necessary
  • Support implementation of SAP system, Invoice Management workflow, CPS, Concur, People Point, Sharepoint and other tools
  • Conduct User Acceptance Tests
  • Provide trainings to End Users in GBS and Business
  • Improve processes and systems
  • Promote the agreed support procedures including. relevant documentation – understand requirements and challenge adequatly
  • Contribute to the development and maintenance of systems (SAP, VIM, CPS, People Point, Sharepoint etc) guidelines and process documentation
  • Contribute to development of self service tools primarily on BrainWeb


Our preferred candidate has the following personal and professional qualifications


  • 3 + years of experience in Financial Processes
  • Technology: knowledge SAP, VIM is must; able to learn CPS, People Point, BEx Analyzer, BPC, Sharepoint
  • Languages: English – fluent
  • Higher university degree
  • Demonstrated analytical ability and comprehensive knowledge of data analysis and communications tools including Excel and Power Point
  • Self-starter: pro-actively seeking for areas for improvement, optimisation and support; curious and passionate
  • Communication Skills: able to clearly communicate and tailor the message to respective audience; able to prepare and conduct crisp presentation from very detailed information; able to conduct presentations to various group of people
  • Dealing with ambiguity & uncertainty: finds it easy to work in a very dynamic environment; able to add structure where structure in missing but also flexible in approach
  • Virtual working: can work easily in virtual environment, through communicators, emails; command of virtual working tools and technology
  • Trainer and coaching skills: able to conduct the training in an easy to follow way; manage effectively training group dynamics
  • Analytical skills: able to perform process analysis based on large amount of data; able to see the big picture as well as the depth of a situation; able to deep dive into data and bring up a comprehensive picture; system thinker; structured in approach to analysis

We offer

A unique chance to develop your career in a global, pharmaceutical company while working on complex processes in an amazing working environment. There are wide possibilities of career development options within Lundbeck organization, including professional training, talent programs as well as international assignments. We are focused on people in everything we do, thus if you are looking for an intimate working environment, meaningful work and inspiring purpose in your professional life – this is the place for you.

Please be informed that we will contact selected candidates who will meet our selection criteria.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.

An estimated 700 million people worldwide are living with brain diseases and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases – we call this Progress in Mind.

Read more at www.lundbeck.com/global/about-us/progress-in-mind.
Our approximately 5,000 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing and sales. Our pipeline consists of several late-stage development programs and our products are available in more than 100 countries. Our research center is based in Denmark and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 18.1 billion in 2018 (EUR 2.4 billion; USD 2.8 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com and connect with us on Twitter at @Lundbeck and via LinkedIn.